Terms & Conditions
Payment in full is required before dispatching any items. Product prices, features, and specifications are subject to change without notice. Prices quoted include UK tax and duty, excluding any taxes or duties for non-EC countries. Please check with your country's customs office for details.
A 20% deposit of the total product value is required, valid for 30 days. Deposits are non-refundable and non-exchangeable. By leaving a deposit, you agree to fulfill payment. If payment isn't made within the specified time, we'll contact you for immediate payment. If not possible, the product will be released for sale.
14 DAY RETURNS POLICY - WEB/MAIL ORDERS ONLY
Returns within 14 days are accepted, minus initial dispatch costs by our courier, provided:
- Goods are returned in the original condition with packaging.
- Goods are normal stock items, not specially ordered.
- A valid receipt or proof of purchase is presented.
Hygiene items (e.g., microphones, headphones) cannot be returned. For non-defective goods, return postage is the customer's responsibility. Delivery and collection costs are non-refundable.
Faulty goods due to manufacturing defects must be returned for exchange or refund. Manufacturer defect repairs are free during the warranty. Persistent faults may be exchanged or refunded at the Manager's discretion. Misuse faults are not covered.
Returned orders with damaged packaging or removed cellophane may incur a restocking fee.
Finance options through V12 Finance and Omni Capital Finance, including the "Take It Away" scheme. Not all items qualify for Interest Free Finance. Contact us for clarification.
UK/EU orders include 20% VAT. Shipping outside the UK/EU can exclude 20% VAT. Contact us for details.
Data collected is solely used for:
- Processing customer orders.
- Administering and improving the site and service.
- Disclosing name and address to Business Post for delivery purposes.
We try our hardest to keep our website up to date. Sometimes mistakes may crop up. Errors and omissions excepted.
The Guitar Store does not disclose customers' information to third parties.
Cookies are used to keep track of the contents of the shopping carts.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.