Terms & Conditions

Payment

Payment in full is required before dispatch of any items.

Product prices, features and specifications are subject to change without notice.

Prices quoted include applicable UK taxes and duties. Orders shipped outside the UK may be subject to local taxes, duties or customs charges. Please check with your country's customs office for further information.

Deposits

A 20% deposit of the total product value is required to reserve an item and is valid for 30 days.

Deposits are non-refundable and non-transferable. By placing a deposit, you agree to complete the purchase within the agreed period.

If the balance is not paid within 30 days, we will contact you to arrange immediate payment. If payment cannot be made, the reserved product may be released for sale.

Finance

We offer Klarna Pay in 3 and Pay Later, subject to eligibility.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Terms and conditions and late fees apply.

Please contact us if you require further information about our available payment options.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Terms and conditions and late fees apply.

Further information and Klarna's user terms can be found on Klarna's website. General information about Klarna is also available on their website. Your personal data is handled in accordance with applicable data protection law and in accordance with Klarna's Privacy Notice.

VAT

Orders delivered within the UK include VAT at the current applicable rate.

Orders shipped outside the UK may be eligible for VAT-free export. Local taxes, import duties and customs charges may apply in the destination country. Please contact us if you require further information before placing your order.

Returns & Exchanges

In-Store Purchases

Products purchased in-store are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an item is faulty, not as described, or otherwise subject to your statutory rights under the Consumer Rights Act 2015, purchases made in-store are eligible for exchange only and are not eligible for a refund.

Any exchange is offered at the discretion of The Guitar Store Southampton and is subject to the conditions below.

Online Orders – Cancellation & Returns

If you purchase goods online, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You must notify us of your intention to cancel within this period. Once cancelled, you have a further 14 days to return the goods.

Unless the goods are faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items and for ensuring they are packaged securely and returned safely.

We recommend using a tracked and insured delivery service where appropriate, as returned goods remain the customer's responsibility until received by us.

Refunds will be processed once returned goods have been received and inspected.

Any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods may be deducted from the refund, as permitted by law.

If an item is returned damaged due to inadequate packaging, we reserve the right to reduce the refund to reflect any loss in value or refuse the return where appropriate.

Product Condition for Returns & Exchanges

Where an item is returned because the customer has changed their mind, it must be returned in its original condition, complete with all original packaging, accessories, manuals and protective wrapping where applicable.

Removal of protective cellophane, security seals or other tamper-evident packaging, or use of the product beyond what is reasonably necessary to inspect it, may result in:

An exchange being refused (for in-store purchases).
A deduction from any refund for loss in value (for online purchases).
A reasonable restocking charge where the item can no longer be sold as new.

This does not affect your statutory rights where goods are faulty or not as described.

Items Excluded from Returns

The following items cannot be cancelled or returned unless they are faulty:

Special Order Products

Special order items
Custom-built products
Personalised products

Software & Digital Products

Neural DSP products
Cubase software
Software plug-ins
Activation cards
Software licences
Downloadable digital content
Activated software

Hygiene Products

The following sealed products cannot be returned once opened unless faulty:

In-ear monitors
Ear plugs
Microphones intended for contact with the mouth
Harmonicas

Delivery, Inspection & Return Shipping

Customers should inspect all deliveries promptly and notify us of any transit damage or shortages within 48 hours of receipt wherever possible.

We record serial numbers on many products before dispatch. Returned goods must match our records.

Customers are responsible for ensuring returned items are adequately packaged.

We cannot accept responsibility for returns lost or damaged in transit. Proof of postage does not constitute proof of delivery.

Faulty Goods

Goods that develop a manufacturing fault should be returned for inspection.

Where a manufacturing defect is confirmed, we will repair, replace or refund the product in accordance with your statutory rights and any applicable manufacturer's warranty.

Repairs relating to manufacturing defects are carried out free of charge during the applicable warranty period.

Faults resulting from misuse, accidental damage, neglect or unauthorised modification are not covered by warranty.

Privacy Policy

The information we collect is used solely for:

Processing customer orders.
Administering and improving our website and services.
Providing delivery information to our courier partners where necessary.

The Guitar Store Southampton does not sell or disclose customers' personal information to unrelated third parties.

Cookies are used to maintain shopping cart contents and improve the functionality of our website.

Website Information

We make every effort to ensure the information on our website is accurate and up to date.

However, errors and omissions may occasionally occur. Specifications, prices, availability and product descriptions are subject to change without notice. Errors and omissions excepted.